The given diagram shows the refund system for an online shopping platform.
Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
Write at least 150 words.
The provided flow chart shows the refund system in place for an online shopping platform. The system consists of two branches: one that describes the course of action when a refund is accepted, and the other pertaining to instances in which the reason for a refund is rejected.
The process of gaining a refund begins with the customer contacting the company via its website-based refund platform. Should the reason for the refund be accepted, then a relatively simple series of steps begins, with the customer returning the goods before the company refunds the cost. Once this last step is done, the refund process is considered complete.
Whilst the course of action required if the refund claim is accepted is relatively easy, it is less so when the the refund reason is less persuasive. In these cases a member of the company’s customer service team must contact the buyer, whereupon a decision as to the merits of the refund is made. If the reason is deemed acceptable, the process is moved on to the ‘refund accepted’ branch (described in the previous paragraph). On the other hand, a claim that is rejected is followed by a step in which the customer is provided with a series of options explaining how to best move forward. The flow chart does not mention what these steps may include.